LIABILITY WAIVER, PAYMENT AGREEMENT & CLIENT TERMS
Becoming the Best U LLC, d/b/a All About Connecting
This Liability Waiver, Payment Agreement, and Client Terms (the "Agreement") is entered into between Becoming the Best U LLC, d/b/a All About Connecting ("Coach") and the undersigned individual ("Client"). By making payment and participating in any services, Client voluntarily agrees to the following terms.
1. Nature of Coaching Services
Coach provides online and in-person coaching, seminars, group programs, and speaking engagements focused on dating strategy, personal development, confidence-building, and relationship guidance.
Client understands and agrees that:
• Coaching is a subjective process focused on insight, growth, and decision-making. Coaching does not guarantee dates, introductions, relationships, marriage, or any specific outcome.
• Any dating or relationship results depend entirely on Client's actions, choices, and external factors beyond Coach's control.
2. Assumption of Risk
Client acknowledges that dating, relationships, and personal growth involve inherent emotional, social, and physical risks, including but not limited to disappointment, rejection, emotional distress, and interpersonal conflict.
Client knowingly and voluntarily assumes all risks associated with:
• Applying coaching guidance
• Communicating with or meeting others
• Dating, travel, and in-person meetings
• Decisions made during or after the coaching relationship
These risks exist even when coaching guidance is followed.
3. Third-Party Interactions and No Background Checks
Client understands and agrees that:
• Coach does not conduct background checks, criminal history checks, or verification of information for any individual Client may meet, whether through introductions, referrals, or Client's own efforts.
• All individuals Client interacts with are independent third parties.
• Coach makes no representations or warranties regarding the character, conduct, intentions, safety, or compatibility of any third party.
Client is solely responsible for their personal safety, boundaries, and judgment before, during, and after any interaction or meeting.
4. No Professional Advice
Client acknowledges that coaching services do not constitute legal, medical, psychological, or financial advice. Client agrees to seek licensed professionals for such matters when needed and understands that coaching should not be relied upon as a substitute for professional services.
5. Confidentiality
Coach treats the substance of coaching sessions, Client's personal information, and the details Client shares as confidential. Coach will not disclose Client's identity or the content of sessions to third parties without Client's written permission, except in the following limited circumstances:
• To prevent imminent harm to Client or another person
• As required by law, subpoena, or valid court order
• As reasonably necessary to administer payments or operate the business (for example, payment processors or scheduling tools)
Coach may reference de-identified, anonymized client experiences in writing, speaking, social media, columns, books, or training materials. No identifying details will be used without Client's prior written permission.
Coaching is not a licensed mental health service and is not subject to therapist-client privilege. Client agrees not to share information they would only want protected under such privilege.
6. Session Recordings and AI-Assisted Notes
With Client's consent, Coach audio-records coaching sessions and uses those recordings to:
• Take more accurate session notes and follow-up summaries
• Generate written transcripts using secure, locally-run AI transcription tools
• Review prior sessions when preparing for upcoming ones
• Improve Coach's own practice and the quality of Client's coaching experience
Storage and security. Recordings and transcripts are stored on Coach's password-protected devices and secure cloud storage. They are not shared with anyone outside the coaching practice and are not posted, published, or used in marketing materials.
Retention. Recordings and transcripts are retained for the duration of the coaching engagement and for up to twelve (12) months afterward, then deleted, unless Client requests earlier deletion.
Client rights. Client may, at any time, request that a specific session not be recorded, request a copy of their own recordings or transcripts, or request that any or all of their recordings and transcripts be deleted. Such requests can be made by text or email and will be honored within a reasonable time.
By signing this Agreement, Client consents to the audio recording of coaching sessions and to the use of AI-assisted transcription as described above. Client may withdraw this consent at any time for future sessions, in writing.
7. Communication and Scheduling
Sessions are scheduled through Coach's Calendly booking system. Client agrees to provide a working email address and mobile phone number for session reminders, pre-session prep materials, and follow-up.
Coach's primary communication channels with Client are email and text. Coach generally responds within one business day during normal business hours. Coach is not available for between-session emergency support; in the event of a mental health emergency, Client should contact 911 or a licensed crisis professional.
8. Intellectual Property
All written materials, frameworks, worksheets, journals, profile drafts, session documents, and other coaching content created by Coach (including those branded under All About Connecting or Becoming the Best U) are the intellectual property of Coach. Client receives a personal, non-transferable license to use these materials for their own benefit during and after the coaching engagement.
Client agrees not to copy, redistribute, publish, sell, or share these materials with any third party, including other coaches, dating services, or online platforms, without Coach's prior written permission.
9. Payment, Card on File, and Cancellation Policy
• Fees due in advance. All coaching fees are due in full prior to services being rendered. Coaching hours and add-on services begin only after payment is received.
• Refunds. Completed coaching sessions and delivered services are non-refundable. Unused, prepaid coaching hours may be refunded on request, less any add-on services already delivered. Refund requests should be made in writing by email or text.
• Cancellation and rescheduling. Client agrees to provide at least 72 hours' notice for any cancellation or rescheduling of a scheduled session. Cancellations or no-shows with less than 72 hours' notice will result in a $200 service charge, billed to the card on file.
• Expired hours. Prepaid coaching packages must be used within twelve (12) months of purchase. Unused hours after that period expire unless Coach agrees in writing to an extension.
Card on File Authorization.
To make billing for additional sessions and services smooth and friction-free, All About Connecting keeps a payment card securely on file for active coaching clients.
• Authorization. By signing below, Client authorizes All About Connecting to securely store their payment card information through Stripe, a PCI-compliant payment processor, and to charge that card for: (a) additional coaching sessions purchased beyond the current package; (b) add-on services Client requests, such as profile rewrites, supplemental strategy sessions, or other agreed-upon work; and (c) late cancellation or missed appointment fees as set out above.
• Rates. Charges will be made at the rates listed in this Agreement or at the rate quoted to Client in writing (text or email) before the service is delivered. Client will not be charged for any service they have not requested or agreed to.
• Notification. Client will receive an email receipt for every charge. For any single charge over $250, Coach will confirm the amount with Client by text or email before the card is run.
• Security. Full card information is never stored by All About Connecting. The card is tokenized and stored by Stripe, the same secure payment infrastructure used by companies like Amazon, Target, and Shopify. Coach and her team see only the last four digits of the card and the expiration date.
• Updates and removal. Client may update the card on file or request its removal at any time by texting or emailing Coach. Removal will take effect within one business day. This authorization remains in effect for the duration of Client's coaching engagement with All About Connecting and for thirty (30) days afterward, to cover any final services or outstanding balances.
• Disputes. If Client believes a charge was made in error, Client agrees to contact Coach first at the email or phone number listed at the end of this Agreement so the matter can be resolved directly before initiating any dispute with the card issuer.
10. Termination
Either Coach or Client may end the coaching engagement at any time, with or without cause, by giving written notice (email or text).
If Client ends the engagement, any unused, prepaid coaching hours are refundable as described in Section 9. If Coach ends the engagement, any unused, prepaid hours will be refunded in full within thirty (30) days.
Coach reserves the right to end the engagement immediately, without refund of completed services, if Client engages in abusive, threatening, dishonest, or harassing conduct toward Coach, Coach's staff, or any third party connected to the coaching relationship.
11. Photo, Testimonial, and Marketing Use
From time to time, Coach may ask Client to share a written testimonial, success story, or photo for use in marketing materials, on the All About Connecting website, in social media, or in Coach's column or book.
Any such use requires Client's separate, written permission. Client is never required to provide a testimonial or photo, and declining to do so will not affect the coaching services Client receives.
12. Release and Waiver of Liability
To the fullest extent permitted by law, Client hereby releases, waives, and discharges Coach, its owners, contractors, representatives, and affiliates from any and all claims, demands, damages, losses, or liabilities arising out of or related to:
• Participation in coaching services
• Dating or relationship outcomes
• Interactions with third parties, whether introduced by Coach or met independently
• Emotional, physical, or financial harm
• Visits to Coach's residence or any agreed-upon meeting location, which are entered voluntarily and at Client's own risk
• Loss of, or unauthorized access to, recordings, transcripts, or other Client data, except in cases of Coach's gross negligence or intentional misconduct
13. Indemnification
Client agrees to indemnify and hold harmless Coach from any claims, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from:
• Client's participation in coaching services
• Client's actions, decisions, disclosures, or conduct
• Interactions with any third party, whether introduced directly or indirectly through Coach
• Client's breach of this Agreement
14. General Provisions
• Governing law. This Agreement is governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws principles.
• Venue. Any dispute arising under this Agreement will be brought exclusively in the state or federal courts located in Chester or Montgomery County, Pennsylvania.
• Severability. If any provision of this Agreement is found unenforceable, the remaining provisions will continue in full force and effect.
• Entire agreement. This Agreement is the complete and exclusive understanding between Client and Coach regarding the coaching relationship and supersedes any prior oral or written agreements.
• Amendments. Any changes to this Agreement must be in writing and signed by both parties.
• Electronic signatures. Client agrees that electronic signatures and digital acceptance (including via a signing platform, scanned signature, or typed name with email confirmation) are valid and binding.
• Assignment. Client may not assign or transfer this Agreement. Coach may assign this Agreement to a successor entity in connection with a sale, merger, or reorganization of the business.
15. Acknowledgment and Consent
By making payment and participating in services, Client affirms that they:
• Are at least 18 years of age
• Are entering into this Agreement voluntarily
• Have read, understood, and agreed to all terms
• Consent to audio recording of sessions and AI-assisted transcription as described in Section 6
• Authorize the card on file arrangement described in Section 9
• Accept full responsibility for their choices and actions